You will NOT be charged a restocking fee if paid with cash, check, bank wire, or credit card via Reverb Payments. A 5% restocking fee applies with Klarna orders and a 10% restocking fee applies with Affirm orders. A 3% restocking fee applies ONLY if paid by credit card in our showroom, over the phone, on, or with PayPal on any platform. This does not apply to international orders nor to instruments with custom modifications completed by our tech team per the customer's request (pickup change, strap button install, etc.) You will need to pay the return shipping cost and actual outgoing shipping cost (even if “free shipping” is offered). You can return an item for any reason (simply just don’t like it, etc) 5 days from receipt of the item.If you choose an expedited shipping option and the item does not get to you in the designated timeframe, we will do our best to refund you the cost as long as the shipping provider allows for a refund - (they will deny a service refund for any items that have a large package surcharge - usually applies to most acoustic guitars and basses.) If your item is damaged in shipping, please contact us so we can assist. Although issues do happen, we put a strong emphasis on fantastic shipping practices to make sure your new instrument gets to you safe and sound anytime you order from Ish Guitars.
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